Volunteers of America National Services’ Response to COVID-19 (coronavirus)

At Volunteers of America National Services senior living and care communities, the health and safety of our residents, staff and extended community is of utmost importance. We’re working around the clock to monitor the situation, following the current recommendations of the CDC and other state and local health officials on response efforts and reinforcing our policies and procedures.

Media Statement 


Volunteers of America National Services is an organization dedicated to helping people thrive and live strong, healthy lives.  We take the threat posed by the novel coronavirus (COVID-19) seriously, especially among residents living in our long-term and nursing care communities. The health and safety of our residents and staff remains our primary concern.

We are closely monitoring information and updates from the Centers for Disease Control (CDC) and local health departments, and adding their recommended policies and procedures to our already established infection prevention and control measures. Our staff members have been trained and competency-tested on these policies and procedures, and this will continue on an ongoing basis to ensure compliance.  There are systems in place to regularly assess residents for changes in condition, and action plans for investigating and treating health condition changes in accordance with CDC guidance.

Keeping Families and Residents Connected 

Independent Living

For independent living communities, the new recommendations will be in effect for residents’ private apartment. All public spaces will still require masks and social distancing per the recommendations. Public spaces include entrances, chapel, multi-purpose rooms, dining/restaurants and fitness areas as well as other areas outside of the private apartments.

From the CDC, fully vaccinated people can:

• Visit with other fully vaccinated people indoors without wearing masks or physical distancing (masks are still recommended when community COVID-19 rates are high)
• Visit with unvaccinated people from a single household who are at low risk for severe COVID-19 disease indoors without wearing masks or physical distancing
• Refrain from quarantine and testing following a known exposure if asymptomatic

For now, fully vaccinated people should continue to:

• Take precautions in public like wearing a well-fitted mask and physical distancing

To review the new recommendations by the CDC, visit https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated-guidance.html.

Assisted Living/Skilled Nursing (including Memory Care)

The Center for Disease Control and Prevention (CDC) and the Center for Medicare and Medicaid (CMS) revised their recommendations and regulations for visitation. This includes allowing indoor visitation for all residents regardless of vaccination or COVID-19 status. All visitors are aware of the risks of COVID-19 when entering our communities. Communities will post when a positive case of COVID-19 has been detected.

As always, resident safety is our top priority. To help you prepare for your visit, please know that:

• All visitors will be screened for signs and symptoms of COVID-19
• Visitors must wear a well-fitted cloth mask, facemask, or respirator (e.g., N95) that is covering their mouth and nose.
• Residents should wear a well-fitted cloth mask, facemask, or respirator (e.g., N95) that is covering the mouth and nose.
• Hand hygiene should be performed by the visitor and the resident before and after visit.
• Visitors will maintain a social distance of at least 6 feet from others
• If the resident is fully vaccinated, they can choose to have close contact (including touch) with their visitor(s).
• Visitors should physically distance from other residents and staff in the facility.
• Residents and Visitors cannot eat and/or drink during visit.

In addition, we will clean and disinfect high-frequency touched surfaces in the facility often, and designated visitation areas after each visit.

For more information from CMS, click here.


If you have additional questions, please contact the Executive Director at your or your family member’s community. We ask for your patience in our response times as we are getting a higher than normal volume of inquiries. Thank you for your continued confidence and support.