Volunteers of America will continue to provide frequent and transparent communication with residents, resident representatives, families and staff to inform them of the impact of COVID-19 in our communities and programs. The COVID-19 pandemic is a unique public health crisis and sharing accurate information as quickly as possible is helping all of us to better understand the challenges of senior care including information on testing, treatment and protective equipment in care settings.
Our communication is consistent with Centers for Medicare and Medicaid Service (CMS) requirements for nursing homes. However, we have chosen to follow the same communication practices in our housing with services and assisted living communities. These practices are outlined in the bulleted list below and will be provided without violating HIPAA rules or other privacy laws.
For questions, call Zachary Schmitz, Executive Director at (651) 770-3959.
For the most current COVID-19 community information, click here.
These are some of the questions we’re asked most often by people looking for care and living choices for themselves or loved ones.
We’re dedicated to earning your trust and confidence through adherence to exacting standards for care and ethics. View our Notice of Privacy Practices in accordance with the Health Insurance Portability and Accountability Act (HIPAA), the United States’ government-set standard regarding the protection or sharing of patients’ sensitive personal and health care information. View our Policy of Inclusion that ensures individuals’ rights to receive care and be considered for employment without discrimination.