Volunteers of America’s Response to COVID-19 (coronavirus)

At Volunteers of America senior living and care communities, the health and safety of our residents, staff and extended community is of utmost importance. We’re working around the clock to monitor the situation, following the current recommendations of the CDC and other state and local health officials on response efforts and reinforcing our policies and procedures.


Media Statement | Updated March 20, 2020

 

Volunteers of America is an organization dedicated to helping people thrive and live strong, healthy lives.  We take the threat posed by the novel coronavirus (COVID-19) seriously, especially among residents living in our long-term and nursing care communities. The health and safety of our residents and staff remains our primary concern.

We are closely monitoring information and updates from the Centers for Disease Control (CDC) and local health departments, and adding their recommended policies and procedures to our already established infection prevention and control measures. Our staff members have been trained and competency-tested on these policies and procedures, and this will continue on an ongoing basis to ensure compliance.  There are systems in place to regularly assess residents for changes in condition, and action plans for investigating and treating health condition changes in accordance with CDC guidance.


Keeping Families and Residents Connected | Updated March 20, 2020

 

Dear Residents, Friends and Families,

Volunteers of America is dedicated to the well-being of our communities during the pandemic and we know how important it is for you to have a way to communicate and connect during guest restrictions. Therefore, we are pleased to present the option of our VOA Video Chat tool to get in touch with your loved one.

Through the VOA Video Chat, you are able to see and hear your loved one virtually. VOA Video Chat does not require you to create a new account nor use your personal email address – you will simply be sent a link to connect to the Video Chat. If you would like to schedule a session, please contact your loved one’s care team. (*Note: currently not offered at all sites, please stay tuned for updates as we roll out new technology)

We ask for your patience in our response times as we are getting a higher than normal volume of inquiries.


Modified Visitor and Access Policy | Updated March 17, 2020

 

*Communal dining and all group activities, such as internal and external group activities, are cancelled.

SNF & AL

Our skilled care centers and assisted living communities have adopted restrictions for visitors based on guidelines from the CDC and state health departments.

  • Only staff and essential visitors are able to access the buildings, and only after passing a wellness screening test.
  • We are assisting residents with alternate methods of communicating with friends and families, including telephone calls, e-mailing and texting, Skype and social media.

 

IL

Visits are restricted at this time.

  • Only staff and essential visitors are able to access the buildings, and only after passing a wellness screening test.
  • We are assisting residents with alternate methods of communicating with friends and families, including telephone calls, e-mailing and texting, Skype and social media.

Our focus is to ensure the safety of residents and staff as we provide care and services with minimal disruption.

If you have additional questions, please contact the Executive Director at your or your family member’s community. We ask for your patience in our response times as we are getting a higher than normal volume of inquiries. Thank you for your continued confidence and support.